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Data Deletion Policy

1. Introduction

Philusa Corporation is committed to protecting the privacy and security of customer and business data. This Data Deletion Policy outlines the procedures for the secure and compliant deletion of data collected and processed through the Shopify platform.

2. Scope

This policy applies to all data collected, processed, and stored by Philusa Corporation through the Shopify platform.

3. Data Types

The following types of data are subject to deletion under this policy:

  • Customer personal information
  • Order information
  • Payment details
  • Communication logs
  • Analytics data

4. Deletion Procedures

4.1 Customer Data:

Customer accounts and associated personal information can be deleted upon request by the customer. To request data deletion, customers can send their email request to dpo@philusa.com.ph Customer records will be permanently deleted within [30 days] from the date of email request.

4.2 Order Information:

Order details are retained for a period required for legal and accounting purposes. Customer requests for the deletion of order information will be considered on a case-by-case basis. Order information will be permanently deleted within [180 days] of the fulfillment of legal and accounting obligations.

4.3 Payment Details:

Philusa Corporation does not store payment details directly. Payments are processed securely through Shopify's and third party payment gateway. Payment details are managed and secured by Shopify Platform according to their policies.

4.4 Communication Logs:

Customer communication logs, including emails and chat transcripts, will be retained for a period required for customer support and legal purposes. Requests for the deletion of specific communication logs can be made through customer support.

4.5 Analytics Data:

Aggregate and anonymized analytics data will be retained for improving business performance. Personally identifiable information will be removed from analytics data within [30 days] of its collection.

5. Security Measures

All data deletion requests will be verified to ensure the authenticity of the requestor. Philusa Corporation will implement technical and organizational measures to ensure the secure and irreversible deletion of data.

6. Review and Updates

This Data Deletion Policy will be reviewed annually and updated as necessary to reflect changes in laws, regulations, or business practices.

7. Contact Information

For any questions or concerns regarding data deletion, please contact Philusa Corporation Data Protection Officer at dpo@philusa.com.ph